The True SACE process for Registration

The SACE call center is very unprofessional and no help. I have been phoning then for 2 weeks to find out the status of my Fiance's application for SACE. The application with all supporting documents were send and received at SACE on 25 July 2019. Each time I speak to a consultant they have different stories.

The First consultant did not have any idea witch documentation is required for the application. He also told me that it takes them 12 to 14 weeks to process the documents that was send. The Second consultant told me that it takes 1 to 2 weeks, but when she verified the documents almost 60% of the documents was missing. Each time I phone then they verify the documents and each time some documents pop up and other documents that were verified are again missing.

The call was escalated to the Supervisor of the Call Centre with send me an email with a reference stating that I need to resend some of the documents. Then when a called again they told me that because I am re sending documents and they need to process the documents again I need to pay additional fees.

So to conclude I send a package to SACE with all documents that is needed. I also pay the registration fee before sending the documents to include a proof of payment. When Documents arrive at SACE they verified all documents, but then documents start leaving the package by them self. Then I am requested to resend these documents, BUT pay again for them to repeat this process.