Terrible service!

It’s a ZERO rating! Worst service EVER! App**** online- out of all the requested documents, only one went through. After calling the SACE contact number 5 times, my call was finally answered. The rude and most unhelpful consultant says “there’s nothing I can do. Go to the nearest office and drop the documents off”. I come to the Durban office, explain the situation to the guard and he shows me where to sit. Another “consultant” tells me to move and to fill in a form. After telling him I’ve already filled in a form, he tells me that’s the “old” one- the difference- one is back to back and one is over 2 pages- the content is EXACTLY THE SAME!!! I go out, buy a pen because “you can’t use our pen” and join a queue that’s now double the length of the initial one I sat in! If I wanted to sit in queues, I would not have done the registration online. The system is broken, the service at SACE Durban sucks and this whole thing is a joke! The people here don’t even know what they’re doing, they’re rude and arrogant and most unhelpful