Something needs to be done!!!!

The worst service you can ever get. It's a shame that all teachers have to make use of them and pay them. Everytime I go there I sit a minimum of 5 hours. You have to sit in different cues where there is no order. Something needs to be done about this organisation. Last year after lockdown I sended them so many emails and I only got one response. Never a response again. Why should we pay a organisation that provide terrible service. Everyone is so frustrated with them.