**** service

SACE registration department is a total mess. I have sent numerous emails to them requesting an update on my SACE registration. They made an error in May 2021 and registered me provisionally for 1 year instead of full registration. I am now a qualified educator and sent all the required documents. I called Pretoria offices to rectify this error and was told to pay a R50 update fee which I did pay first week of June 2021. We approaching end of August and nothing has been done, they even ignoring my emails. When you call the office they drop the call. I thought Pretoria offices were better than Durban but I was wrong, they are all the same. SACE officials please hire people that want to work and that can provide excellent customer service. In Durban Offices you have to pay money to be assisted yet these people get paid on a monthly basis. In Pretoria offices you call, wait on the line for more than 20 minutes and when they pick up the call they pretend as if there's a connection error and drop the call. Sometimes when they pick up the call they speak Tswana or Sesotho and when you ask them to speak in English they drop the call. It's better to implement only online services for SACE, life would be much easier.