SACE info

Why is it that teachers must have a SACE registration to teach, but we must wait forever to get even an answer to the many emails we send to find out how far they are with the registration. I am now trying to get answers for the past 2 weeks. This is really sad how we have to make payments, get police clearance, pay money to have certificates copied, get everything certified... And then they take their time to just answer an email.