UNHAPPY CUSTOMER

We are not happy, Rose Tavern, SAB is really failing me, and if we do not get any update from them, I cannot manage my customers too, I placed my order Monday and it was planned to be delivered on Tues, that never happened, when my daughter called my Sales REP Pearl, she had so much attitude and even asked her age to show how belittling that is, also she advised that it is not her job to update me on the progress of the delivery and referred us to the BEES app, its like they are shifting all the blame to the APP, yet the company is not looking good, this app is not working at all. so since the delivery was moved to Wednesday I though they would start with me, I called at 8 to confirm and spoke to Gugu who advised that I will get the order latest at 9. It is now 11:53 and I called and spoke to Mpho who also was not that helpful and advised that maybe 1 or 2, she did not seem to be sure, I am unable to plan my life my customers are unhappy, My business is going down badly due to SAB where no one wants to take accountability. I was also given Pearls managers' number reluctantly so, and I believe they know that they gave me numbers that are not working as they advised that Pearls managers have removed their cell numbers as they do not want to be bothered by customers, how is that treating customers fairly? I WANT MY ORDER DELIVERED AS SOON AS NOW. I AM TIRED OF SAB.