Unhappy and angry client

Good day

So now i understand when they say - All animals are equal, but some animals are more equal than others"

Im a client of SAB i run a pub & restaurant since my outlet has been open im operating with only one fridge that they provided, ive been requesting them to help me with another fridge since 2023 ive told that fridges are not available til today...now that fridge is not cooling im loosing customers and no one cares and this is my livelihood, ive asked for the maintenance last year for this fridge because its started to make funny noise i even recorded the sound and attached it to the request I've made to be assisted no one came back, when I call their customer service they keep on telling me to speak to my rep who can't assist me i spoke to several customer service agents they kept on promising that they will escalate the issue but i know that they lying through their teeth and they forgot one thing that people who are running pub's and taverns we know one another and we socialize and we also talk about the challenges we facing, that is when we know that the rep's who are supposed to be a great help to grow our businesses are actually the obstacles they have their favorite clients which they even help them with promotions and giving them merchandise that you can also give to your regular customers but they keep those things for themselves, family and friends, even the customer agents always confirm to me that they do give rep's merchandise for their clients ive never even received a single thing...one thing im certain of their priority is with the business who has business running for years newly business are suffering because we don't make big orders like already established business so they wont benefit anything thats why we are neglected, they so many businesses are shutting down the rep's themselves they go to those outlets to collect the fridges and sell them but they keep on telling me that they are no fridges, as ive mentioned earlier that we do talk to each other with other SAB clients that's how we get ther information, i think i will stop here for now but i have so many stories to share i also they can change my rep period.