SA Breweries accident leaving family without transport and a huge excess payment

Your driver Alfred rear ended my son and his family on 23 February. They barely had their new car a month. Now his co-payment is R11 000 and he won't have transport when he has to have his car repaired. The manager Eugene Selokela does not answer his phone. How must they get to the hospital 56km one way to visit their baby who is still in ICU? Your driver caused the accident as he hit them from behind at the stop street. Now they have a huge excess payment and will soon be without a car when it is repaired