Reporting a fridge but no reply

On 18/10/2017 i reported a fridge (ABN 10971) to Morenene at the call center and on 20/10/2017 i followed up with a unknown person who said she will forward the matter via mail to the technical department. On 26/10/2017 i called again and spoke to Tside she said the same. On 31/10/2017 i spoke to Sishle and and ashed to speak to a supervisor so i spoke to Jurie who said he will look into the matter and that he would call me after 20 minutes. I spoke to Jurie at about 08:00 it is now 15:20 and still no word from him. The policy is that they will send out someone to fix the fridge within 48 hours but it is now 13 days and still no one attended to this call. Poor poor poor service