GA
Gregory A

1 reviews | Active since Aug 2015

28 Mar 2024, 17:51

Poor Service

Placed an order on the 21st of March, paid in full on Saturday 23rd of March as per Rep procedures, order to be delivered on Monday 25th March, no order delivered, Rep responsed that there was a problem with the truck, order will be delivered later that Monday afternoon, Monday passed still no order delivered, Follow up on Tuesday BEE app showed order will be delivered on Tuesday 26th March,again no order delivered, Wednesday 27th March order showed again it will be delivered that Wednesday, half of Wednesday passed still no delivery, I logged a ticket with Customer Care and live chat, order will be delivered that Wednesday, Wednesday passed no order delivered, Wednesday COB order showed declined on the BEE app, Thursday again called the Customer Care centre, They looked into it without any positive outcome, Engaged with the Rep, no positive outcome, the frustration and disappointment it's long weekend and I do not have any stock and no budget to go buy somewhere else, I need to close my business for the easter weekend and have to take the loss, while South African Brewers don't give a damn, no rumours showed or an apology, I will not trade with them any further

0
Replies (0)