Poor service

<p>We have opened a pub in De Wildt - Die Stal (Brits area - North West. My rep was Francios. Currently Albert is my rep. We have been open since May 2016 and moved location in May 2017. Albert promised to have my outside walls (next to a very busy road) branded by SAB with Castle Lite branding and my logo before my opening on 1 May 2017. This never happened. Upon my inquiry, both Charl (area manager) and Albert promised to follow up. Later I was told that I can only have Lion/Black Label or Castle branding. I saw another pub with Castle Lite branding and inquired about this. I was told that I am not a 'prime account'. This is NOT acceptable as I sell more SAB products than any other in my establishment. I am planning a summer even in October and from past experience, I have learned that I cannot rely on SAB for support!</p> <p> </p> <p>I 'inherited' an old Castle Lite (solid single door) from the previous pub owner and Albert would replace this with a single door, clear Castle Lite fridge - this has also not happened. </p> <p> </p> <p>He gave me a case of Liberado for free in March in an attempt to increase sales of the specific brand - and the majority of that was expired. I informed him of this and he said he could do nothing about that as I got it for free. I had two 'bucket-specials' after that and I had a hard time getting the stock back as he would have arranged it with my supplier - which he never did. I also NEVER see Albert anymore. I have tried to meet with Charl, but he never makes a formal appointment so I also never see him.</p> <p> </p> <p>Coming from a very strong sales background, I know that this is NOT acceptable.</p> <p> </p> <p>Your urgent attention is required</p>