Poor product quality and bad customer service

Reference number ********** 9 for called logged with SAB. I would like to lodge a complaint about a product bought one of the Checkers liquor stores. We purchased a six pack of brutal fruit and when opened it one of the middle bottles were empty with the cap still one which tells me this is probably a factory fault or that it was distributed like this straight from the factory to the store. I called and logged a complaint about 3 weeks ago did a follow up call and even sent an email and still waiting on one of the reps (or that is what I was told) to phone me. Please can you get someone to call me and attend to this complaint.