Poor Customer Service and Support

<p>Oddly enough this complaint is not what my original complaint was about. My original complaint was around a poor quality case of Millers that expires in August 2017 that is cloudly and of a poor quality. I did not post this in a public forum, but chose to contact SAB direct. I first tried to use their website to log the complaint and it wasnt working. I then mailed them, with photo's of the product, expiry as well as the fault on their website. This was 48 hours ago.</p> <p>My learning in business has been to respond to customer complaints immediatly and efficiently as they have the tendancy to escalate. The reason i tried to contact SAB directly, was i didnt think it to be a train smash and really wanted to inform their QA department and to replace my beers (which i have to return - not looking for a freebie).</p> <p>For a company to ignore a customer that has taken the time to provide feedback is unacceptable in this day and age. Possibly forgotten their roots and got to big.</p> <p>Pathetic service SAB - many alternate products on the market and your attitude and lack of service only promtote migration to alternate brands.</p>