Pathetic services

On numerous occasions after paying for my previous delivery accounts always get their facts incorrect stating my owe money. The manner /approach they use is very rude to customers as always. Furthermore they always wrong but they will never have the decency to apologies as always. My customers get affected. On the other hand I have a rep whom I always fight his battles lazy to attend queries. The only person that at times understand and always goes the extra mile is Beatrice hope I am spelling her name correctly from operations. One brilliant individual from the rest of the hooligans that are lazy