making promises and no delivery

Brett Staveley made promises and assurance in my restaurant during his visit in November 2014. These promises where not executed and he did not provide feedback at all. <br> On the 05 August 2015, he decides to send an email advising that the Hansa tap will be removed, this was a clear indication that he forget about the meeting in November 2014 when he made assurance and promised to have the hansa tap replaced with the castle lite tap in Jan 2015.<br> When he was reminded of this conversation he continued to have a bad attitude, what pathetic service. He clearly cannot comprehend what customer service is .<br>