Liquor License Back and forth

I have been calling for more than 3 months and struggling with SAB and you guys have been giving me the run around since. First time the gentleman called me said there was an error on my ID. I then called head office on *** and spoke to Groenewald. At the time I informed him that I am Divorce and when I did the application again, I attached my Divorce degree and both my IDs(with my ****en and married surname). I then received the SIGN DOCS WHICH I DID COMPLETE .. Called again and he confirm that all relevant docs are correct and that I must wait for a week or two for my account number .

I have been calling the call centre for more than a month and the above number for assistance, with no luck.

Yesterday I got ahold of Groenewald, and he informed me that my liquor license did not come out clear. I did resend it and they provide you address and Now you telling I must redo everything so why did I receive the SIGN DOC IF THE INFORMATION WAS WRONG WHY NOT LET ME KNOW?

Please explain to me.

WHY ALL THIS OVER AND OVER AGAIN NO CUMMINICATION AND AFTER A MONTH AND A HALF I MIUST DO EVERYTHING OVER AGAIN .

This is not fair and definitely not good customer service.

Please correct urgently.