Failure to deliver without explantion

In preparing my business for festive season I place an order of 154 cases of beer with SAB on the 17/10/2015. Paid them R 26 700. This left my account with at R15 000 on credit as I was owing them R10 600. I understand that there was a challenge of tracing the money that was paid through and EFT up until the Bank Standard assist them by Wed to do so. SAB still failed to inform me about the assistance of the bank and of course status of my account and delivery even by the latest today.<br> Delivery was expected the earliest on the 20/10/2015. Tried to follow up with them as to why order is not delivered, I could not get answers till today. I have been prohibited further from escalating the problem with the management of SAB. The engagement with SAB was full of attitude from their workers. I was expecting to trade on this stock from Wed 21/10/2015. This whole frustration made to lose a profit of about R7 700, It further damaged the image of my business with my customers. My concern is the attitude, ignorance, arrogance, insensitivity, lack of sense of urgency and unprofessionalism displayed by SAB and its personnel.<br>