Customer care? Why does SAB have a number on their products?

22 December 2017 - We bought some beers (Black Lable) 22 December 2017 - Launched a complain 22 December 2017 - Did receive a call, and still pending

Here's my complaint that SAB take light on: Hellopeter

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Now it sure smelly and my Ford Ranger has a smell

A review of SAB (Pty) Ltd by E Groenewald on 22 Dec 2017

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Now it sure smelly and my Ford Ranger has a smell

Bought some beers as usual... Even have a motorbike "Black Lable" to advertise legally SAB! Bought beers as a fest of season and.... Well no cap, its stinks like hell and spilled my Ford Ranger!!!!NOT ON THE ROAD...NO DRINKING AND DRIVING OFF COURSE!!!!!! YOU COME AND DRIVE MY FORD RANGER, LIKE WE ALL VOMITED IN ! ITS YOUR TURN SAB!!! I AM HAVING IT TESTED AT MY NEAREST LAB FOR SURE MARK MY WORDS AND IF ITS NOT FOR CONSUMPTION ILL BE HAVING IT AGAINST YOU SAB!!! SAD BUT TRUE!!!!!!!!!!!!!!! J STEYN **********

How long must I wait to receive customer attention?