Catching people for luck's

I purchased two beers from bobby's liquors on the bluff and when I opened one the beer was tasting off and I took it back the lady advised I should call SAB and when you call the give options to improve service my left foot and above all you send an SMS the give you a miss call to say well they called back to cover their tracks and never make sure the client receives that call I am disappointed with the level of service. Stop making off beer and taking us for a ride.