jM
johan M

1 reviews | Active since Apr 2009

03 Jul 2015, 00:18

Castle 120 Promotion

I have been entering the competition since day one at least 4 times a day every day.<br> I sometimes receive a sms saying you won instant airtime but I am a contract subscriber by mtn.<br> I then received a sms that you have won a instant prize note please prize not instant airtime.<br> And stating we will be in contact to confirm your details.<br> After that I received a few times again you have won instant airtime.<br> After about 2 weeks nobody contacted me as yet so I decided to call in and find out what prize I have won.<br> I phoned the customer care line on *** spoke to a guy said cant help must phone *** which I did only to be asked customer number etc.<br> Phoned customer care again a lady said cant help phone *** which I did no answer.<br> phoned customer care line again spoke to another lady said to phone *** and ***<br> I spent most off the morning phoning explaining and been given numbers to phone with no joy!<br> The next day phoned again same story nobody could help been transferred from one to the next.<br> Got email they are looking into it requesting cell nr got R12 a slap in the face!A Disgrace to Castle to be like this.

0
Replies (1)
South African Breweries
South African Breweries's reply03 Jul 2015, 10:20
Official
Hello jefbay,

Thank you for message. We have sent onto our Castle Lager Brand Team for response.