Beer Bottle Deposit Refunds

For the last year my partner has accumulated quart beer bottles simply because bottle stores refuse to take them back if a person is not buying replacements for the bottle returned. this is especially frustrating considering that a deposit is charged everytime a quart bottle of beer is purchased. Today I called the customer service line to complain and was put through to Joy who said I must have a customer account number for them to be collected. I just want to know what must I do to get the deposit back for the approximately 100 quartz bottles I still have, this is after throwing some away. how do I get my deposit money back if the bottle stores don't want to give it back? Very frustrating, should my partner rather drink whisky?