Bad Service from. SAB

I was suppose to get my delivery today , no call no show from SAB what so ever. Then my rep tells me he is on leave and he is not receiving a response from the planners, so he is telling me that cause ???? I don't need to do your job. Then he gets another rep to call me who doesn't know anything when they going to deliver. Beatrix is the best apparently she has moved to another department but left a really big whole of lacking great customer experience as a whole.