Bad service

Good day

I would like to complain about the service that I got from your company on the 4/12/21 as a retailer and as an individual.

We tried to place an order for our store as always and got told that our account has been blocked

First lie that I got from Ntombo, the lady who was answering the phone, was that there is no contact for account department. Second lie I left my number for her to send me details she didn’t. Thirdly she slammed the phone on my ear. As a company why do you hire a person like this? Who does she think she is? Do you allow your staff to argue with clients? Do you allow your staff to lie to clients?

1. Firstly I need an apology and compensation from your company as an individual. 2. Secondly I need an apology from her as an individual.

Concerned customer.