BAD CUSTOMER SERVICE

So during the lock down SAB was acting like they worried about us their customers. Guess what all they ever worried about was their pockets. Here is my story so on the 18 of August 2020 i placed my order as i normally do every week using the new app the have, order didnt come. on the 24 i changed my order i was promised delivery on the 26th, guess what i still dont have my order. and they have my money so really there is no need for me to be going through this heartache. i called they on the 26th they promised it would be sent the next day. the next day i call now my line gets cut when i call them and oh they have a rep he never answer his phone and barely ever comes around mxm. Dear SAB Are guys trying to close my business down? I have family's that i feed including my own when you guy toy around with me what is it that you expect i must do?. you guys have my stock, must i close door till you guys decide to deliver whats mine?