Worst Customer Service

Is there a rating LOWER than one. This company is the worst. Phones do not work. Staff are rude. No one is ever available, they do everything via email apparently, they do not reply to emails. you have a travel agent which you cannot speak to after your first payment is made. I spoke to mine as far as quote stage and once i made deposit payment, email only.

They have no chain of command, you cannot speak to a manager or supervisor. Staff think it is okay to treat their clients like dogs.

One comment was "Well you can only deal with me. What a pity for you..." Crystal From South Africa Travel Online.

These people are quick to take your money but wont help you or assist with cancellation. Only stating that if you cancel you lose all the money you paid as it is MSC policy, yet when you phone MSC they have not yet received the payment that falls under said policy and the cash is still with South Africa Travel Online.

DO NOT USE THESE **********. They are no cheaper than any other companies and if want to book a cruise, just do it directly with MSC cruises online. My mistake that i will never make again.

If it was not for the fact that i will forfeit every cent i paid i would have cancelled my whole holliday and stayed home instead just not to deal with these *******.