Left in the dark by South Africa Travel Online

I had booked a cruise for my family and another family.for Dec 2020. Due to lockdown the cruise was cancelled and we were offered vouchers and possible 2021 dates.

The 8 March I called Victor, our consultant, he advised ne that all cruises were cancelled for the season. I then asked him if I could request a refund, he stated that a refund was possible. I needed to send an email requesting a refund. I sent the request on the 8 March 2021.

To date i have not heard anything. I sent a follow up email on the 15 March. Nothing. I have called Victors cell phone and landline....but no response. I have tried calling the landline....Nothing!!!!!!!! Nobody is responding to my emails neither my calls.