Lack of customer service
<p>On 17 Dec 2015 we purchased a 7 " Azpen tablet from Soundtech Westgate Mall. On 02 Jun 2016 it was taken back, as it was not reading any sim cards. After testing it was booked for repairs and I was told that it would have to be sent to head office in Jhb & that I should have it back within 21 working days. It is now 08 July 2016 and still no tablet.</p> <p> </p> <p>I had to contact them on numerous occasions to find out if they have any news yet, I expressed my frustration of having to follow up each time, where it should be their responsibility to be in contact with the customer advising on the matter. Only once I starting venting they have called me.</p> <p> </p> <p>On Monday 04 July I called again only to be told that head office has advised that it is being couriered back and I should have it by the latest Friday 08 July. I called them at 14 57 and this time was told that courier has not arrived yet. </p> <p> </p> <p>I am frustrated and St this point I would rather prefer a full refund . Unfortunately Soundtech has lost a loyal customer forever. </p> <p> </p>
On Monday 11 July 2016, I received a call from Sound tech to advise my tab is ready for collection. Upon arrival I was told head office decided to replace it and was given a new device.
Told them thank you, but to remember customer service is very important and although they have given me a new device, I will still think twice before purchasing from them again.
On Monday 11 July 2016, I received a call from Sound tech to advise my tab is ready for collection. Upon arrival I was told head office decided to replace it and was given a new device.
Told them thank you, but to remember customer service is very important and although they have given me a new device, I will still think twice before purchasing from them again.