BAD AFTER SERVICE

I am very unhappy with the fact that i have to wait 21 days for my dvr that you want to repair instead of replace.Why should i accept a repair when your product is clearly faulty!!! I could have dealt with this pathetic service differently but i choose to give you the chance to redeem yourself.You've already admitted to me that this is a faulty product which i didn't even need confirmation on.Just replace the dam dvr or i contact the consumer protection.How do you repair a product for 21days anyway? I depend on this cctv system to make sure my living space is safe at all times.If the after service isnt good why should i even go back to your store? There are two more products i would have love to purchase from your store but why should i support a store that clearly doesn.'t value the clients.IT IS NOT THE CONSUMERS FAULT THAT YOU ARE SUPPLYING FAULTY PRODUCTS!