Worst service ever from soundselect

I purchased a item online from soundselect on 29/11/2017 order no ********** 86 . I waited for a 7 working days and I received no items. I then contacted soundselect on 11/12/2017 only to find out that there was no stock of the item and it was discontinued. I was not informed about this and waited like a big fool thinking the items was on its way. I then had to phone soundselect again and ask for a refund , I was told that it would take 48 hours to be reimbursed as of today 18/12/2017 I have not received my refund . I did a EFT via payfast , the lady by the name of Robyn who I was dealing with this query sent an email to payfast on 12/12/2017 to get reimbursed . I am still waiting for feedback from soundselect and no response . I have never ever experienced such bad service from soundselect and very disappointed that I have had to follow up all the time and wasting my airtime to get a response . I need by refund back urgently , this service is unacceptable. Can someone please help me my contact number is ********** 680