SOUND SELECT FAIL TO HONOUR MY BLACK FRIDAY PURCHASE AND STILL HAVENT REFUNDED ME MY MONEY TO DATE

In 2019 I made an online purchase from Sound Select for a Black Friday sale special that they advertised on a flyer, for the price of R11 995,00. This special was for two Beamz Ignite moving head lights in a flight case . I had made the purchase online after receiving the advert flyer via email. I had also gone into their website and the same special was been advertised.

I then made the purchase and paid for the items and the money was successfully taken from my account. The amount taken out of my bank account was R11 995,00 as per the online shopping cart and checkout.

A week later I emailed them Sound Select to check on my delivery and I kept getting no proper response. After calling several times I kept getting transferred to various people at Sound Select and I kept getting told that someone will call me back. Eventually after a several failed attempts from my side, I managed to get to speak to someone who verified that they have no stock of the items. After mentioning that I will wait for stock to arrive I then got told that my order is on the system but for only one Beamz Ignite moving head and no flight case. This now contradicts my order that was advertised of two Beamz Moving heads in a flight case.

After querying why the order is not as per my successful checkout on the Sound Select website, I eventually received feedback from Jade at Sound Select who then informed me that they cannot honour my purchase at the price advertised and at the price that checked out of their very own shopping cart. I was not pleased by his response and I queried why is an item advertised on social media, via email and their website, and then retracted a week later even though I had made the purchase on Black Friday which was a week prior.

The response I received was merely that the purchase cannot be honoured and they will give me my money back. I could not just merely accept the refund as it left me thinking the following: 1. Why was the items advertised on so many mediums and platforms yet now when I place an order then I get told I cannot have my purchase at the advertised price. It left me to wonder if items are advertised merely to attract people to purchase yet the items are never really intended to be sold but just used as a "marketing gimmick." 2. Why did I have to chase around for feedback and status of my order even though money had gone out of my account. 3. How many other people out there are having the same issue and not having their purchases honoured. The intention for me to purchase means that I wanted those items so getting my money back doesn't help me in any way because its the items that I wanted in the first place and the fact that I was getting different feedback from Sound Select left me worried.

It is therefore in pure principal that I would not allow for Sound Select to merely take my money and then give it back to me because they opening advertised Black Friday sale items which I obliged to and purchased. After many emails and communications thereafter, I still expected to receive my purchased products but in January 2020 I realised I was failing and said I will accept the return of my purchasing money in-spite of me feeling dissatisfied and misled by Sound Select.

With Covid-19 currently having several issues in the economy, I had to go through my finances and in April 2020 I realised that my refund never happened. I emailed Sound Select several times querying about this but yet again Sound Select failed to respond promptly. After many attempts I got a response and was told they looking into it. I was then told that my refund will take place and after a few promised dates I can confirm today the 29th of May 2020, that those dates have gone by and due to me not receiving my refund, I am now officially tired of Sound Select and their very poor service and I have written this on Hello Peter in the hope that maybe people can learn from my experience as I am still out of pocket for the money taken from my bank account for a purchase I made on the Sound Select online store.

I strongly recommend for people not to shop on Sound Select based on my experience and the run around I have been given. As a consumer I feel ****** and cheated. If anyone can advise how I can get my money back, please do reply to me. I will appreciate it. My attempts with Sound Select have failed.