Shocking Sound Select Service

We ordered a guitar over a month ago from Sound Select. It turns out they did not have that guitar in stock anymore, and it had been discontinued. We asked for a refund and we are still waiting for our money back. Every time we call in to ask about it, we are made empty promises of when we will receive our refund. Alternatively, we are told that we will be phoned back (still waiting for that call, as well). I am appalled by their service and would not recommend online shopping through them.