Shocking Customer Service

I landed an opportunity to do a wedding at short notice because another DJ let the client down but I needed some lighting urgently so I ordered some lights on Wednesday 24th January for a wedding that was taking place on Saturday 3rd February and I admit it was late afternoon so I wasn't expecting a delivery on the Friday but on Monday the 29th January I decided to ask for a tracking number so I know when to be home for delivery. When I got hold of SoundSelect the order hadn't even left the warehouse and no order to collect for the couriers was made. It is now Wednesday the 31st January and there is no difference. I have tried emailing, phoning, sending messages via their online messaging platform but nobody calls back and no word from them at all. I got one response stating that they are looking into it but I have a wedding I need to take care of and the lights I paid for are sitting in the warehouse but the level of customer service is quite an eye opener.