Refunds non existant

I have purchased two for an auction that took place in February 2021. The action itself was falsely advertised. There was an auction list and social media posts stating the items that would be on auction but come the day of the auction some of those items was not on site or auction. Those missing items was the main reason my business partner had made the trip from Durban to johannesburg to attend which a waste of time and money on our side. Fast forward to the present day I have been trying to get a refund on the auction tickets for the past five weeks to no avail. I have been communicating with sound select via email and social media. They have been lying to me that the refund will be done and then stop replaying to my messages. Please do not trust these ******* with a single cent! I have proof of all communication available on request.