Poor service

I placed an order with Tim Wentzel two weeks ago for a speaker and a few other items... Unfortunately I was in a bit if a rush so I bought the small items from another supplier and decided to get the speaker itself from sound select. I then sent Tim an email to just do a quote on the speaker unfortunately he didn't seem to keen to reply to my emails so then called him and told him I'd do an eft just for the speaker which I did. I then waited 4 days and after numerous emails and no answer decided to call again, Tim then proceeded to tell me there was a delivery charge......he responded to none of my emails to notify me of this, if he had I would have done another deposit....at this stage I had had enough and requested a refund...This was a Friday. The following week I sent through another email confirming if the refund would take place and how long it would take, no reply again. I called today and spoke to someone in the accounts department to find out if it had been handed over by Tim, again nothing had been done....This was obviously extremely funny to the staff as I could hear tim and the gentleman on the phone making a huge joke out of it. .... Terrible service!!!