Pineapple's drive for less than 300km ****

Very disappointed with Pineapple. I requested a refund after driving less than 300 km for July, but I have still not received my money back. The process has been frustrating, and the lack of communication and resolution has been extremely disappointing. I expected better customer service and a fair response, but my experience has been the opposite. I hope Pineapple takes this matter seriously and improves the way they handle refund requests and customer concerns.