Non existent after sales support

Yoh, what an awful experience.

I bought a Hybird Ultimix DJ control unit from them around 10/23. A few months later the right channel of the unit started malfunctioning. I took the unit in around 23/07/24. I explicitly asked for an assessment report on what the fault is and the cost implication thereof. Since then, it’s been a downhill. I’ve had to call 2 times a week to follow up. Their service agent Elijah is hardly ever there or returns calls. On 18/08/24 I went to their Sandringham branch to follow up and the tech tested the unit in my presence. Ta da…the fault reported was not resolved. They took the unit back to their supplier and I was playing the chasing game again…constant calls following up on the matter. After expressing my frustrations, on 09/09/24 Elijah called and said the unit had been tested and all is well. I collected the unit without testing on sight and went home. Got home and the fault is still not resolved (under warranty). This means again, another chasing game to have this resolved. I have to take time off work, drive to Sandringham and beg these guys for a resolution.