Does not need customes

<p>Supporting the SoundSelect store from 2015 the service was always great until March 2016. No I am definitely not the biggest customer but spending nearly R10 000 with them I thought when you showed loyalty to a shop they will appreciate it, unfortunately not the case with the SoundSelect team. On 16 March I bought 3 items from the store at Stoneridge, Edenvale to the value of R5950 and was promised that all my items will be there ready for collection. Unfortunately Mudi and Emmanuel failed to communicate with me before collecting that the one item that I did order was all of a sudden out of stock. When I got there for collection I was only told that the item is not in stock. I was promised by both of them that I will get one within a month and also was informed that I might have to pay in little extra due to the exchange rates which was all ok with me as I understand how business works. Time went passed and after numerous emails to Mudi(sales), Emanuel(store manager), Rogerio (area manager gauteng) only to find out when they have your money in there account all customer service seems to disappear. The only guy that did respond now and again was Emmanuel but unfortunately everytime with empty promises. After 2 months of patiently waiting and sending emails I decided to rather request a refund. I was told by Hayly (administration) that all paperwork for the refund has been submitted and marked as urgent. This was 1st June. After patiently waiting for the refund Idecided to get hold of the owner Eric 13 June 2016 and we made a deal on a replacement for the item I wanted only to find out that once delivered it was a demo unit in very bad condition. I was promised by Eric that I can contact him anytime should I have issues. So I did eventhough it was a public holiday. I did send him messages via imessage and some pictures of the condition of the item. I saw him reading my messages but without any response from him. The next morning I got a call from Eric to say I must please stop harassing him and that he does not need any more customers like me now what that means to me is that customers have to wait for them patiently and cannot get upset when things goes wrong the wholetime. I would like to know if they will be patient after 3 months when they do business with a company and they are not getting what they are promised what there reactions would be. I did finally managed to get my refund eventhough I had some threats with lawyers from Eric but atleast I have my money back and dont have to deal with any of them ever again. The main reason for this review is just to warn customers not to just trust the SoundSelect team and make upfront payments because you will battle like me to get your money back if they cannot deliver. This was unfortunately my worse experience ever.</p>