Disgusting service and attitude from SoundSelect

On the 10th August I placed and paid for an online order with SoundSelect for a pair of Sennheiser headphones.The very next day I received an email from them advising that my delivery was scheduled for the 19th August and I would be contacted by the courier company directly.Thereafter everything just went south,on the 19th August I requested contact details for the courier company after my delivery did not take place.No response.I then contacted Jade telephonically requesting more information,I was told he would phone me back which did not happen.I thus called again and was told to expect them on the 27th August.27th came around and I was contacted by Jade to be informed that they had no stock and I could either wait or receive a refund.I requested a refund and was asked to provide my banking details.This I duly did on the 28th August and to date NO refund has been received.Once again all requests for proof of refund have been ignored and nobody has the decency to respond to my queries. This is the worst service I have ever experienced and I would advise anybody to not have contact with this company at all.They suck at everything and should rather close their doors,it's clear they have no idea of how to manage a business.DO NOT order from them,you will be sorry.