Damaged "new" goods

25 November 2017 I made a purchase from Sound Select, I waited until mid December before the order was "completed".

I noticed that one of the ordered units was a previously opened box... So I tested the unit and to no surprise the unit was not working.

I then waited until the 3rd of January 2018 for their suppliers to open.

I received friendly service from Luke.

But the solution was that they would fix the unit and send it back to me so that I can use it for already booked functions. I required them to have the unit back with me by the 10 of January, as I had a already paid client.

Needless to say they only managed to send me the unit back by the 15 of January. And no surprise, the unit had new problems.

So I requested that they would refund (with store credit) me for the products so that I can order new products.

It has been almost a week now and they still haven't collected the old units. It has been close to two months now and I don't have my money worth of promised/advertised products.

I keep on getting the reply that I am living in an out laying area and the couriers might not be coming this way.