Charged Almost a Year Later for Purchase.

I bought my daughter a gift from Sound Select on the 25th of July 2019. I paid with my card using their website payment gateway (MyGate). I received my confirmation via email and they delivered the item.

On the 3rd of May 2020, 10 months later, a payment unexpectedly went off my account for R750 from Sound Select. I phoned the bank and they immediately blocked my card to prevent any further unauthorised transactions. Keep in mind, this transaction was almost a year later so I assumed there was ***** on my account.

I phoned Sound Select on Monday 4th of May to get clarity on the matter and was told they will get back to me after an investigation. On the 8th of May I had to phone them again to follow up as they did not even have the courtesy to get back to me with an explanation. Apparently there was only one payment and my card details were sitting somewhere for close to a year before it actually went through. To me, this is VERY concerning, regardless of where my details where stored.

In my opinion, you absolutely can’t charge a client almost a year later for a purchase without as much as a warning.

Unfortunately, I can’t recommend this online store to anybody.