Bad Customer Care

On the 08 November I placed an order for a studio sound proof. I was told to expect my order within 14 days. On the 16th day my order had not arrived & I hadn’t hear anything from Soundselect. I decided to make a follow up & spoke to Jake who deals with online sales. He told me that, he would get back to me because he needed to follow up with the supplier. He never came back to me. I called him again the next day, he was very dismissive & less interested interested. He told me that his colleague was on the line with the supplier. He promised to call me within 15 minutes but he never did. I called them again the next day & asked for a Manager, I spoke to Hayley Sewitz. She also told me that she needs to call the supplier & would call me back with 15 minutes. Indeed after 15 minutes she called & gave me a long story about how the supplier’s staff must be tired since we are approaching the end of the year. She told me that I should expect my order on Tuesday, 01 December. Tuesday passed I I didn’t receive my order. At some point I sent an email to which they did not respond.On Wednesday I called to track my order because I had errands to to especially since I stayed in the house the whole day on Tuesday thinking that my order had been dispatched. I shocked to learn that my order had not even left Cape Town (supplier) & that it was nowhere near being delivered. What annoys me the most is : 1. The lies they kept on telling me 2. Unprofessionalism 3. Treatise me like they are doing me a favour 4. Bad customer care I have since requested for a refund but they haven’t rep**** to my emails.