Second hand TV sold as brand new..... for the second time!!!

It was me who left the note in the instruction manual for the next unsuspecting victom of Sounds Great! My insurance company replaced a TV for me through Sounds Great. It was a second hand TV that came out of a sealed box, serial numbers same on box and TV!!! Before they came to collect the TV, I wrote a note and put it in the booklet. 11 Months later they sold it as brand new (again) to this fuming customer who found the note!!!! Shame on you, Sounds Great!!!!