No after Sales Service

bought an Onkyo sound system in October 2014. I had a problem with the HDMI outputs. Took it in for repairs and was told damage was caused by Lightning. Quoted R2500 for repairs which I paid. After almost 4 weeks and many phone calls and fights I was told my amp is ready. Only to find out when I un- wrapped this at home that it was not my amp and nothing like the one I handed in. Waited another week before my amp eventually was returned to me. Then I found that my Sub-woofer was also damaged and took it in for repairs. It is 2 weeks and I have not even had a quote and every time I phone (if I get the correct person) he has an excuse why they have not yet quoted. Today I have phoned 4 times and every time left a message and still waiting. One person told me he is taking the phone to the repairs dept and in 4 min they would phone back, it is now an hour and a half , another phone call with a promise to phone back and I am still waiting. I think the service id pathetic and I will never support them again and also discourage anybody that considders using them to look for other options.