Caught in the middle and not Sounding Great

Item: Sounds Great
Rating: 1

My partner saw a Hisense demo television on dispaly at the Sounds Great, Woodlnads branch. The purchase took place on teh 7th of November 2016. She enquired about it an dwas told it is available for sale. She confrimed with teh sales person an dshe was sold the television. She was told that they would look for the box as well as the remote control. The television was delivered for FREE without a box and in bubble wrap. We did not open it as we did not have a suitable stand to place it. When we placed on a new stand on the 23rd of December only to discover that it was cracked. We took it back on the 24th of December only to be told that the Hisense factory is closed. They then took the tv on teh 28th of December. We have been going back and forth trying to get an answer. I then went to pay them a visit onteh 21st of March and i was refered to another sales consultant who then referred me to teh store manager(Werner) . I requested their Hisense sales person's contact details as they were said the hold up was on their(Hisense) end. I called the Hisense contact and he told me he knew nothing about it and that they should have noty given out his contact detials. He promised me that he would contact the store an dcall me back. A week passed by and he did not call. When he called me back he advised that i shoudl send hima a mail. I sent him a mail of my problem and teh service that i had endured at Sounds Great Woodlands. Upon him receivingteh email he conatcted the Sounds great at Woodlands. He was told the following: 1.That we were present when the TV was bubbled wrapped; 2.We took possession of the TV the same day; The above was a BLATANT LIE as we even had the TV delivered free of charge. I called Sounds Great Woodlands on the 28th of March upon hearingthis information, I spoke to a salees person who referred me to Rian. I relayed my problem to Rian and he said he was shocked at the service. He promised to call me back on the friday(31st) with a solution. I subsequently sent him our contact details. I went to the store on the sunday(2nd April) only to be told that Rian is on leave and our query was not resolved. i spoke to the Manager(Werner) who pointed out that we have yet to be given feedback or a solution. He told me about teh fact that they are waiting on Hisense. I said to him that their service is terrible an dtheir commuincation is lacking. I have yet to get a response. Four months and still no resolution. they give me attitude when i speak to them and no solution. They lie about customers to suppliers an di still have no television. Please help

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