What happened to Customer Protection Act - SoundMatch Kenilworth Cape Town

<p>Contact them regarding sound install. Called SoundMatch Kenilworth Cape Town numerious times regarding pricing and quality of the their 8 inch subwoofers. 3 stood out Starsound, Audio Gods and Targa. I asked them about the quality of the 3 and was advised that they very simi****. I settle for the Startsound 8 inch 500 watt RMS Subwoofer, very simi**** to Targa 8 inch I was advised. I asked the salesman what type of Amp would drive the sub after having a look at 3 amplifiers he convinced me that I should go for the Starsound Raptor amplifier as it will drive the Subwoofer and if I want to upgrade to a stronger Subwoofer the amplifier will be able to handle the upgrade. I asked about the type of box I will need as I wanted to retain boot space and he advised that I should buy the slimline closed box. Also bought the wiring kit. Sound installed eventually not the same day. Called SoundMatch Athlone for the install and they advised they can do it, when I got their they advised that they will not be able to as they to full. Went to RAD in Athlone they Tuned it for me. It played perfect for 2 weeks than the Starsound 8 inch Subwoofer started playing intermitently on and off. Tought at first it was wiring but than it stopped playing completely. Went to SoundMatch Kenilworth Cape Town to check it out. They tested it and the techician advised that it was blown an older Gentleman tested it again and advised that the Coils of the subwoofer is fine. He then checked the ***tails and advised that they are burned. I asked them how is that possible cause I never played the volume above 25 with <strong>Minimal Bass</strong>. He asked about the box and i advised it is a NON PORTED BOX that I bought by them. He than told me I SHOULD have had fitted it inside a PORTED BOX as the pressure inside the BOX caused the ***TAILS to burn through. Should the Salesman not advised me off this. I asked what I should do now as I SPENT R2700 on the AMP, BOX, SUBWOOFER, WIRING KIT AND AMPLIFIER. They than told me I should get a TARGA 8 inch as one of the technicians has one in his car with a Ported BOX. I asked them if they are not able to send it to Starsound to send it away for Testing and they advised that it would be at my cost I should just buy a new one as they do not offer guarentees on speakers. I advised that I understand but as they can see the Subwoofer is not blown and it is clearly a defect. They advised me that I can have it fixed and that should sort the problem out. They provided me with the contact details of a gentleman that fixes subwoofers for them privately in the Southern Suburbs for R250. Took it to him he fixed it and the same issue occured after paying R250 the Subwoofer is again not playing. </p> <p> </p> <p>Either Starsound or Soundmatch should refund me or replace the Subwoofer as it is Clearly a Factory defect. The reason I am saying this is because the private technician advised me that he received 2 more of those subwoofers the same week for the exact same issue as mine. Might seem petty but I might have well used that money for something else or spent it on my Kids.</p>