Selling **** stuff

I was referred by Tokyo garage where I bought my car on June, right after that I went to Soundmatch(Goodwood) where I made a quotation of all equipments I needed for my sound system. On July 29th I went, bought everything on the invoice as shown below and all installations were made there by Enrico F. I enjoyed the sound and it was playing very nice up until I left my vehicle for a weekend in my garage for funeral on 19th September 2024 and I came back on 23rd September 2024 afternoon noticing that the radio is not responding when I touch on the screen.

I decided to visit the branch on 24th September 2024, unfortunately it was a holiday and I came back on Wednesday 25th of September 2024 in the morning to report the problem. They asked Vuyo in the workshop to help me, he then removed the radio and started shifting the blame saying the power plug is tampered with Cartrack wires so I must complain on Cartrack that they might have damaged the radio or the wires while installing the device on my vehicle. It came to my surprise because my Cartrack device was installed on the 8th July 2024 before I even went to purchase the sound system at your Goodwood branch. It is evident on the certificate below.

After I presented the document they sent my radio for repairs to their suppliers on 25th September 2024 as they should because Car radio's and Screens have 1 year warranty. I was calling daily and sometimes visiting the branch every morning because it was stated in the invoice that it takes 1 week up to 4 weeks. On 24th October 2024 I visited the branch and the guy who's in charge called the suppliers which they confirmed that the repair devices have been sent long time ago maybe the delivery driver dropped them at wrong branch, he also forwarded proof on WhatsApp that he signed them off on the checklist.

I waited again. Calling daily to check if it hasn't arrived yet but there was no luck. On 30th October 2024 I called in morning again and they said I must come after 13:00pm. When I got there they gave me the radio as shown on the picture below, saying that "their hands are tied, it's none of their business, I must go fix it elsewhere because it unfixable as I tampered the radio by myself or Cartrack damaged my radio and that forfeited my 1 year year warranty" they literally accused me for damaging my radio without any proof. I am so disappointed after spending so much for a professional service but this was the type of service I received.

Now I am left with s**** radio that costed me R4 000 and it didn't even last 2 months. Can you please kindly assist me