Follow UP | Regional Manager of SoundMatch Hanief, promise to call not honoured as advised by Chantel.

<p>https://hellopeter.com/soundmatch/reviews/what-happened-to-customer-protection-act-soundmatch-kenilworth-cape-town- ********** </p> <p> </p> <p>So this morning I was waiting for Mr Hanief, I do not know his surname to call me as promised by Chantel at the SoundMatch Kenilworth. </p> <p> </p> <p>Yesterday I received a message to advise me I need to drop the subwoofer by Soundmatch so they can send it to StarSound in Braamfontein to have it checked out. Funniest thing ever.</p> <p> </p> <p>Bought a Subwoofer by SoundMatch Kenilworth the thing didnt even work for a month. Make of Speakern StarSound 8 inch 500watt RMS. When i informed them that the sub is not working. They tested it and advised that the ***tails is burned through, but the speaker is not blown.</p> <p> </p> <p>Asked them to send it to StarSound cause it might be a factory defect. These guys advised me that it will be at my cost. I was like what am I suppose to do now. Their response was you can have it repaired but at your own cost for R250. Or why not just by a Targa 8 inch its better.</p> <p> </p> <p>Called mr Steven Rezenburg from StartSound and he advised that I didnt need to Pay he would have carried the cost . Wazeer and Paul at SoundMatch Kenilworth advised me that I need to Pay.</p> <p> </p> <p>Meantime back at the Ranch the gentleman in the Southern Suburbs who put in other ***tails who they refered me to advise me that he has 5 other StarSound 8 inch 500 watt Rms subwoofer in for repairs.</p> <p> </p> <p>GUESS WHAT ALL THE STARSOUND 8 INCH 500WATT RMS DVC NEED TO HAVE ***TAILS REPLACED.</p> <p> </p> <p>The Cherry on the Cake was when Chantel from the head office called me to advise on Thursday the 8th of December that their Regional Manager HANIEF is going to call me on the next day - the 9th Friday. </p> <p> </p> <p>Called Chanel the morning of the 9th of December no call </p> <p>Advised her that I am still waiting for Hanief to call </p> <p>Was assured he will call me before close of business</p> <p>Well no call from Hanief, the regional manager</p> <p> </p> <p>Well long story short - These guys told me we can have the speaker tested by Starsound in Braamfontein at your cost. When I spoke to Steven Rezenberg he advise I didnt need to Pay</p> <p> </p> <p>Received a sms from them I must drop it off an they will send it to StarSound. </p> <p>This is after I was advised that i need to Pay</p> <p>So they were dishonest to start with </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>