NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Soundmatch
How is Soundmatch rated on Hellopeter?
Hellopeter has tracked Soundmatch across 41 reviews. Soundmatch hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Soundmatch? Write a review to help others decide.
Recent reviews (7)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2019
SOUNDMATCH GOODWOOD CAPE TOWN - Poor Workmanship, Unsafe Installation & No Accountability After Vehicle Breakdown
I am extremely disappointed with the service I received from Sound Match Goodwood and feel compelled to warn other customers about my experience. I dealt with Fadiel the Manager @the Branch and he refused to assist me and it's been months. On 7 February 2026, I had a sound system professionally installed at the Sound Match Goodwood branch. During the installation, one of the technicians broke the battery terminal bolt. I was informed of this by another technician, immediately reported it to the front desk, and took photographs as evidence. The technician later apologised after a replacement bolt was sourced. Unfortunately, that was only the beginning. The very next day (8 February 2026), while out with my girlfriend, my vehicle suddenly refused to start. It was completely electrically dead. Traffic officers and private security attempted to jump-start the vehicle, but nothing worked. Because my vehicle is fitted with a DSG automatic gearbox, it could not be push-started. I had no option but to arrange emergency towing on a Sunday evening at a cost of R3,000. The vehicle was inspected by my mechanic, who found that: The battery terminal connection had overheated and caught fire. The power cable for the sound system had not been properly secured. The inline fuse holder and wiring had been left unsecured and exposed. The battery terminal had to be completely replaced. The mechanic advised me that I was fortunate the damage had not been more extensive. I then incurred a further R950 in repair costs, as well as R324 in Uber transport while my vehicle was out of service. Total financial loss: R4,274. I immediately reported the matter to Sound Match and supp****: Photographs taken at the branch when the battery terminal was broken. Photographs of the damaged installation. Towing invoice. Mechanic invoice. Uber receipts. Proof of payment. Despite providing all the requested documentation, the matter has still not been resolved. Sound Match then requested that I obtain a diagnostic report from a registered auto electrician. I visited multiple registered auto electricians, all of whom advised that once the damaged components have already been repaired or replaced, it is not possible to produce a retrospective diagnostic report, as the original fault can no longer be inspected. Despite explaining this and providing the mechanic's contact details for verification, I have still not received a satisfactory resolution. As a customer, I expected professional workmanship and accountability. Instead, I was left with an immobilised vehicle, unexpected expenses, and months of trying to resolve a matter that I believe should have been addressed promptly. I am now escalating this matter through the appropriate industry and consumer dispute channels and hope Sound Match will reconsider its position and resolve this matter professionally. I have retained photographs, invoices, proof of payment, and all correspondence supporting the events described above.
1 reviews | Active since Apr 2019
SOUNDMATCH GOODWOOD CAPE TOWN - Poor Workmanship, Unsafe Installation & No Accountability After Vehicle Breakdown
I am extremely disappointed with the service I received from Sound Match Goodwood and feel compelled to warn other customers about my experience. I dealt with Fadiel the Manager @the Branch and he refused to assist me and it's been months. On 7 February 2026, I had a sound system professionally installed at the Sound Match Goodwood branch. During the installation, one of the technicians broke the battery terminal bolt. I was informed of this by another technician, immediately reported it to the front desk, and took photographs as evidence. The technician later apologised after a replacement bolt was sourced. Unfortunately, that was only the beginning. The very next day (8 February 2026), while out with my girlfriend, my vehicle suddenly refused to start. It was completely electrically dead. Traffic officers and private security attempted to jump-start the vehicle, but nothing worked. Because my vehicle is fitted with a DSG automatic gearbox, it could not be push-started. I had no option but to arrange emergency towing on a Sunday evening at a cost of R3,000. The vehicle was inspected by my mechanic, who found that: The battery terminal connection had overheated and caught fire. The power cable for the sound system had not been properly secured. The inline fuse holder and wiring had been left unsecured and exposed. The battery terminal had to be completely replaced. The mechanic advised me that I was fortunate the damage had not been more extensive. I then incurred a further R950 in repair costs, as well as R324 in Uber transport while my vehicle was out of service. Total financial loss: R4,274. I immediately reported the matter to Sound Match and supp****: Photographs taken at the branch when the battery terminal was broken. Photographs of the damaged installation. Towing invoice. Mechanic invoice. Uber receipts. Proof of payment. Despite providing all the requested documentation, the matter has still not been resolved. Sound Match then requested that I obtain a diagnostic report from a registered auto electrician. I visited multiple registered auto electricians, all of whom advised that once the damaged components have already been repaired or replaced, it is not possible to produce a retrospective diagnostic report, as the original fault can no longer be inspected. Despite explaining this and providing the mechanic's contact details for verification, I have still not received a satisfactory resolution. As a customer, I expected professional workmanship and accountability. Instead, I was left with an immobilised vehicle, unexpected expenses, and months of trying to resolve a matter that I believe should have been addressed promptly. I am now escalating this matter through the appropriate industry and consumer dispute channels and hope Sound Match will reconsider its position and resolve this matter professionally. I have retained photographs, invoices, proof of payment, and all correspondence supporting the events described above.
1 reviews | Active since Aug 2021
Excellent online support
Specifically, the online department and the Lady ( Leatitia) dealing with the wattsapp queries. Even though one of my items were not available, other options with speedy, accurate advice were provided and much appreciated.
1 reviews | Active since Aug 2021
Excellent online support
Specifically, the online department and the Lady ( Leatitia) dealing with the wattsapp queries. Even though one of my items were not available, other options with speedy, accurate advice were provided and much appreciated.
1 reviews | Active since Dec 2019
Bad Service
Hi All I hope you all are well. I took my car (BMW E92 BLACK) to one of your branch @ Plumstead (CAPE TOWN) for sound enhancement. After getting a quote from all the stuff I NEEDED there, I requested those guys there to help with fitting and make sure that, I won't hear the RCA sound when I'm driving or accelerating. They've promise me that confirm that they know what they were doing however what I got it's still unbelievable. Guys there took long to complete it on that day and advised me to bring it the following day for completion however on that 2nd day. That's were issues started. 1. Dashboard Blew up 2.Sound / got affected 3.Reverse camera never worked 4.All my speakers aren't working well. The front speakers were there and only the passenger one was working however after the Abs blew. It affected it and it's not work as we speak. >The rear or back speakers plays and stops and gives a bad sound. I have advised those guys to properly connect them but after taking a car today from them, I can confirm that, thy RCA acceleration sound it's there and speakers plays and stop and my front speakers aren't there anymore. 5.USB port isn't working as well due to that ABS issue. 6.ABS- after replacing a dashboard, there ABS weren't tested and not sure if they are working however I will check with BMW branch and once I have the figure of how much it is, i will update you and my cup holder on the new dashboard is not working however on the old one it was working fine. 7. RADIO. Is not working well. I can't play FM or use USB from it. I will be happy if you guys can help me here. 8. ALL THIS ISSUE STARTED AFTER THE ABS Blew UP AND AFFECTED EVERYTHING. I WILL. BE HAPPY IF YOU GUYS CAN REPLACE MY RADIO, RECONNECT MY CAMERA, FIX MY ABS AND PASSENGER CUP HOLDER AND ABS. I have also attached Affidavit from a police station with other docs. NB: I'm extremely unhappy with the service I got from that branch and not willing to go there or allow them to touch my car again. I'm looking forward to hear from you guys soon. Thanks I've forgot to attached the sound clip I took when l was playing a sound in my car today.
1 reviews | Active since Dec 2019
Bad Service
Hi All I hope you all are well. I took my car (BMW E92 BLACK) to one of your branch @ Plumstead (CAPE TOWN) for sound enhancement. After getting a quote from all the stuff I NEEDED there, I requested those guys there to help with fitting and make sure that, I won't hear the RCA sound when I'm driving or accelerating. They've promise me that confirm that they know what they were doing however what I got it's still unbelievable. Guys there took long to complete it on that day and advised me to bring it the following day for completion however on that 2nd day. That's were issues started. 1. Dashboard Blew up 2.Sound / got affected 3.Reverse camera never worked 4.All my speakers aren't working well. The front speakers were there and only the passenger one was working however after the Abs blew. It affected it and it's not work as we speak. >The rear or back speakers plays and stops and gives a bad sound. I have advised those guys to properly connect them but after taking a car today from them, I can confirm that, thy RCA acceleration sound it's there and speakers plays and stop and my front speakers aren't there anymore. 5.USB port isn't working as well due to that ABS issue. 6.ABS- after replacing a dashboard, there ABS weren't tested and not sure if they are working however I will check with BMW branch and once I have the figure of how much it is, i will update you and my cup holder on the new dashboard is not working however on the old one it was working fine. 7. RADIO. Is not working well. I can't play FM or use USB from it. I will be happy if you guys can help me here. 8. ALL THIS ISSUE STARTED AFTER THE ABS Blew UP AND AFFECTED EVERYTHING. I WILL. BE HAPPY IF YOU GUYS CAN REPLACE MY RADIO, RECONNECT MY CAMERA, FIX MY ABS AND PASSENGER CUP HOLDER AND ABS. I have also attached Affidavit from a police station with other docs. NB: I'm extremely unhappy with the service I got from that branch and not willing to go there or allow them to touch my car again. I'm looking forward to hear from you guys soon. Thanks I've forgot to attached the sound clip I took when l was playing a sound in my car today.
1 reviews | Active since May 2025
Soundmatch - Where you beg for Service
No Communication. Such bad customer service. You have to beg them to get updates. Why do I need to wait 2 full days for a order just to get processed. There is companies out there no matter the size, that do same day processing. Wont recommend. Hoping they process my refund.
1 reviews | Active since May 2025
Soundmatch - Where you beg for Service
No Communication. Such bad customer service. You have to beg them to get updates. Why do I need to wait 2 full days for a order just to get processed. There is companies out there no matter the size, that do same day processing. Wont recommend. Hoping they process my refund.
1 reviews | Active since Apr 2023
Unhelpful, disappointing service.
Very unhelpful. Doesn't care, after spending almost R8000 on speakers and sub and amp. Having it installed about a month ago we find that the LHS speaker died, without any indications [ no burning smell, nothing, just dead] my son decided to take it back to Soundmatch to look at and without any checking was told that there's no warranty on speakers and told him that they need to send the speaker away for checking. They also told him that he didn't check if the speaker was playing before he left their shop. Now when you sit in your car and the system is playing surely you can hear a difference between 2 speakers playing and then only 1 speaker playing. We even switched the wires to check and that didn't work. I'm just disappointed that after spending he's money on the system to be given such heartless treatment for a fault which is clearly not he's doing. So people, just be careful when having this kind of thing done to your radio system only to discover a fault afterwards and going through the same treatment as my son did.
1 reviews | Active since Apr 2023
Unhelpful, disappointing service.
Very unhelpful. Doesn't care, after spending almost R8000 on speakers and sub and amp. Having it installed about a month ago we find that the LHS speaker died, without any indications [ no burning smell, nothing, just dead] my son decided to take it back to Soundmatch to look at and without any checking was told that there's no warranty on speakers and told him that they need to send the speaker away for checking. They also told him that he didn't check if the speaker was playing before he left their shop. Now when you sit in your car and the system is playing surely you can hear a difference between 2 speakers playing and then only 1 speaker playing. We even switched the wires to check and that didn't work. I'm just disappointed that after spending he's money on the system to be given such heartless treatment for a fault which is clearly not he's doing. So people, just be careful when having this kind of thing done to your radio system only to discover a fault afterwards and going through the same treatment as my son did.
1 reviews | Active since Jan 2023
Worst experience with sound match Montague gardens.
Absolute worst experience with this company. Left my car there overnite on the 28th October to rewire sound system; install anti hijack switch and repare or replace central locking door pump. 1- they didn't do the pump. 2- theft- they stole a dagger out my car that I owned for over 20 years. 3-shoddy workmanship- the center panel of my car was left loose after instalation indicating a lack of attention to detail. 4- negligence/untidiness- pieces of wire cut during instalation process was left inside the car which is unprofessional and a safety hazard. 5- sound system is still not playing properly. 1st week of November I went back to the montague branch to report all these issues, they said they would check cctv footage for theft and would fix all other issues. They said they were extremely busy and would contact me to fix all issues. Its the 1st week of December and they have not fixed anything or contacted me about it.
1 reviews | Active since Jan 2023
Worst experience with sound match Montague gardens.
Absolute worst experience with this company. Left my car there overnite on the 28th October to rewire sound system; install anti hijack switch and repare or replace central locking door pump. 1- they didn't do the pump. 2- theft- they stole a dagger out my car that I owned for over 20 years. 3-shoddy workmanship- the center panel of my car was left loose after instalation indicating a lack of attention to detail. 4- negligence/untidiness- pieces of wire cut during instalation process was left inside the car which is unprofessional and a safety hazard. 5- sound system is still not playing properly. 1st week of November I went back to the montague branch to report all these issues, they said they would check cctv footage for theft and would fix all other issues. They said they were extremely busy and would contact me to fix all issues. Its the 1st week of December and they have not fixed anything or contacted me about it.