Excellent customer service at Bose Sound Systems

<p>Herewith a BIG "thank you" to Pierre Steyn, the manager at Bose Sound Systems at Rosebank Mall. He really went the extra mile to ensure that he retained a happy customer, way past the point of just making an extra buck. I was not happy at all with the battery replacement service on QC20 headsets provided by Bose international. It basically meant paying half the price of a new unit to get a replacement unit with a new battery. That amount for basically a replacement battery is ludicrous. Bose international only gave me that option. When I contacted Pierre at Bose Sound Systems in Rosebank Mall, he tried first to handle the case via Bose international. When that did not produce any better outcome, he made another plan to help me in another way. I am very happy and satisfied - he went way past the extra mile! He never just though about the extra sales, but always tried to support ME and MY NEEDS. It is with an approach like that, that loyal customers are created and retained! Thank you, Pierre!</p>