100 % for Customer Service

I had purchased a Bose speaker from a retail outlet, The unit seemed to have malfunctioned due to an electrical issue. I had contacted the outlet where i purchased it from regarding the warranty on the unit and was fed a whole lot of hogwash and additional charges i would have to pay, Not happy with this i contacted the supplier directly where i was then assisted by a gentleman, Pierre Steyn, I explained my dilemma to him and he suggested i send my unit into them so they can have a look at it. I couriered the unit up to them yesterday and was contacted by Pierre today.<br> <br> I would just like to state that the service he has delivered is phenomenal, He has been more that assisting and has been very professional but also friendly while in communication with me. He has kept me up to date with sorting out issue.<br> <br> What a lovely guy to deal with, The company has clearly got high views on customer statisfaction!<br> <br> WELL DONE GUYS & THANKS FOR ALL THE HELP